Welcome To Our Terms and Conditions,
- Please click here for the duration of the manufacturers warranty, this is as the customer should ring the manufacturer for any queries on faults or satisfaction issues. Where an exchange is wanted, if you could contact firstname.lastname@example.org and all enquiries will be answered within 48 hours as how and when products will be collected and delivered back. some manufacturers do not offer pick up services, in that case customers may have to post the faulty item, at their own costs returning to vtelectronics. This faulty items will be tested if within the manufacturer warranty and once deemed as faulty, your product will be either repaired or replaced and will be dispatched on the same day.
- If there is no fault found, your product will be returned to you and a administrative change of £12 will be applied.
- For large kitchen appliances, the manufacturer will run diagnostics over the phone to determine whether an engineer may be called or a replacement will be issued. This will be down to the manufacturers interpretation of the fault.
- Most of the smaller products including accessories, if faulty, will be tested in our workshop at vtelectronics, and they will either be fixed or replaced within a maximum of 28 days, Please send an email enquiry, we will reply within 48 hours.
- We will offer to exchange or refund unwanted, unopened and products in a saleable condition within 7 days. Return postage is not included on the return back to us.
- Used and non faulty Items will not be exchange or refunded at any cost.
- Refunds and exchanges will be processed once the item has been received at VTelectronics.
- Delivery Service: Due to various lines of products, delivery charges vary from one product to another. You will be responsible for allocating the right delivery charge before proceeding with the payment. If the wrong delivery allocation has been made, the product(s) may not be released until the correct delivery cost has been paid. Please Click Here to find out right Delivery charge
- Free delivery and promotions are subject to valid dates. Please check current promotions and enter codes or follow instructions fully to enable yourselves and us to have a pleasant transaction.
Thank You For Your Custom.
Look Forward To Serving You Again Soon.